General Terms and Conditions
I General Provisions
Article 1
These General Terms and Conditions regulate the relations between the Company as the Service Provider (hereinafter referred to as the "Company") and legal entities and craftsmen (hereinafter referred to as the "Subscriber") to whom the Company provides services within its registered activity.
New Solutions LLC is the owner of the portal www.thebbridge.com (hereinafter referred to as the "Portal") and is responsible for its management and maintenance. In some countries, the Company has franchise agreements with local partners (companies) who handle billing and promotion in those countries.
The service provided to the Subscriber includes access to the internet portal www.thebbridge.com and the creation of an account within this portal, where the Subscriber can perform actions within the scope of their package and have the possibility to contact other Subscribers.
For disputes between Subscribers themselves, or if due to the actions of a Subscriber another Subscriber suffers damage, in the sense that a Subscriber enters into a business relationship with another Subscriber and then one of them withdraws from the concluded deal or decides not to fulfill their obligations, the Company bears no responsibility for such behavior.
Article 2
The General Terms and Conditions contain standard business conditions with craftsmen and legal entities and relate to the communication process, the conditions for performing all business transactions, and other issues of interest for business between the Company and the Subscriber, with the intention to ensure the application of good business practices and fair treatment of the Subscriber.
II Subscriber and Contractual Relationship
Article 3
The Subscriber voluntarily chooses and selects the Service Packages offered by the Company.
The Subscriber is a craftsman registered with the competent authority or a legal entity registered with the competent authority that accepts these General Terms and Conditions, thereby establishing a Subscription relationship with the Company.
Upon registration, the user automatically receives the Basic package. After account verification, the user may choose from the Packages (Standard or Premium) which are charged. The prices and options of each Package are clearly expressed during the selection.
By choosing a Package and sending a request for registration of services, the Subscriber automatically concludes a Contract with the Company and these Conditions apply.
Article 4
It is considered that the Subscriber accepts the General Terms and Conditions and that they are known to him at the moment of sending the request for service registration, and at that moment it is considered that a contractual legal relationship has been established between the Company and the Subscriber.
The Subscription relationship is concluded and covers a minimum duration of 12 (twelve) months, starting from the day of verification and activation of the Service Package by the Company. If the Subscriber does not notify the Company of the intention to use the services for the next 12 (twelve) months at least 30 (thirty) days before the expiry of the last month of the subscription relationship, it can be considered that they continue to use the same Package and services of the Company and extend the Subscription relationship with all rights and obligations in the next period.
The Company will, in terms of paragraph 2 of this article, 30 (thirty) days before the expiry of the subscription relationship, notify the Subscriber about the expiration of the subscription relationship, and in case they explicitly do not declare that they do not want to continue the subscription relationship for the next 12 (twelve) months, it will be considered that they continue to use the services of the Company for the next 12 (twelve) months, for which the Company will issue an invoice if the user is of the Standard or Premium service packages.
III Usage of Services
Article 5
During registration, the Subscriber must provide certain information required for access to the portal (username, email, password, company name, country, region, city, municipality, address, postal code, contact phone, business sector, keyword, Company ID, and VAT number if applicable, as well as emails for receiving offers, which may differ from the login email. Additional optional information such as social media addresses, company logo, company documents, company description, and the name and contact of the responsible person may also be provided.)
The data in the previous paragraph includes mandatory basic information such as the Subscriber's basic details (email, password, company name, country, region, city, municipality, address, postal code, contact phone, business sector, keyword, Company ID, and VAT number if applicable) and optional Subscriber information such as additional information enabled on the platform (emails for receiving offers, Subscriber's internet address, logo, social media profiles, and other data of significance for the Subscriber).
After the process in paragraph 1 of this article, and before accepting the conditions of the selected Package, the Subscriber is informed about the annual fee they are obliged to pay, and by accepting the terms, it is considered that they have sent a request for registration and activation, and an email is sent to them with a Notice which they are obliged to follow.
By accepting the terms of use and sending a request for registration and activation of services, the Subscriber may access the portal where they can only perform searching and viewing of the portal.
After accepting the terms of use by the Subscriber and the payment made by the Subscriber, the Company will, within 7 (seven) days at the latest, notify the Subscriber about the verification and activation and enable them to use the portal www.thebbridge.com fully with all its operational capabilities from the selected Service Package.
In case after the request for registration and activation of services the Subscriber does not make the payment within 10 (ten) days from the date, the authorized person of the Company has the right to reject such Request.
When sending notifications about verification and activation via email by the Company, it may arrive in the spam, junk, or similar folder of the Subscriber, so the Subscriber is obliged to check the same, all in order to avoid misunderstandings.
When establishing the Subscription relationship, the Subscriber who has provided the requested data also guarantees their accuracy and truthfulness.
The Subscriber explicitly agrees that their data from this article be available to other Subscribers and other persons on this platform, which may be processed only by the Company for the purposes of operating the portal which the Subscriber uses.
All data and information that the Company learns about the Subscriber during the subscription relationship in relation to their transactions must be kept as a business secret, which can be disclosed to others only with the consent of the Subscriber or at the request of the competent authorities in accordance with the Law.
Article 6
In case the Company or the Subscriber change their headquarters, they are obliged to inform the other Contractual party within 8 (eight) days from the date of change of headquarters address. If this is not done, all deliveries will be considered duly executed if they are delivered to the last known address of the headquarters of the contracting parties.
In case of status changes, the Subscriber is obliged to inform the Company about this within 8 (eight) days from the date of occurrence of such changes, all in order to have timely and properly entered data about such changes in the part of information about the Subscriber.
IV Price and Payment
Article 7
The fee for using the services depends on the Service Package selected by the Subscriber where the prices and available services are specified in each individual Package.
The Subscriber has the choice between 3 (three) packages: Basic Package, Standard Package, and Premium Package.
The fee for the Basic Package is 0.00 EUR and its content of services is limited to the display of basic data and receiving notifications about received inquiries without details about the inquiry itself.
The fee for the Standard Package is 228.00 EUR per year and includes complete functionality and use of services offered by the Company.
The fee for the Premium Package is 348.00 EUR per year and, in addition to the services from the Standard Package, includes an unlimited number of photos and documents on the profile, premium positions in searches, and positions on banners.
Payment of the fee for choosing a Package is made in two ways, by card or cash deposit into the Company's bank account. Conditions for card payment will be highlighted during the selection of that option and depend on the bank providing the service. Conditions for cash payment through a bank account will be sent to the Subscriber via email.
Depending on the licensed partners for a particular country who provide support and bill the service, VAT may be added to the price.
The Subscriber is obliged to make the payment within 10 (ten) days from the day of sending the request for registration and activation of the service.
Changing the Service Package is possible in accordance with these General Terms and Conditions and is regulated as follows:
1. Switching to a lower Service Package is possible after the expiration of the contracted period or immediately regardless of the expiration period of the contracted period in which case the Subscriber has no right to a refund for the remaining period.
2. Switching to a higher Service Package is done so that the fee for the unused existing Service Package is credited towards the fee for the higher Service Package. When choosing this option, a whole month is calculated as a unit, regardless of the number of unused days in the month.
All changes in prices and contents of services will be notified to the Subscriber at least 30 (thirty) days before the start of application via an email notification or delivery to the last known address of the Subscriber's headquarters.
For the fee for using the Company's services, the Company will issue an invoice to the Subscriber, and in the case of payment before the registration process is performed, an advance invoice.
V Rights of the Subscriber
Article 8
A Subscriber who has established a Subscription relationship acquires:
- the right to create an account on the internet portal;
- the right to use the database within their account to perform searches;
- the right of access and use of the internet portal www.thebbridge.com;
- the right to technical support for using the website;
- the right to reset the access password, in case of loss, upon request of the Subscriber, by sending via email;
- the right to change the username, at the explicit request of the Subscriber, by sending via email;
- the right to complain and claim in connection with the provision of services;
- the right to terminate the contract at any time, after notifying the Company and after a period of 15 (fifteen) days from the day of notifying the Company of the termination of the contract. In this case, the Subscriber cannot request a refund of the paid fee;
- the right that their transaction data, about which the Company has information, represent a business secret and that such data can be given to other persons only with the consent of the Subscriber or at the request of the competent authorities in accordance with the Law.
- in case that after the termination of the contract the Subscriber decides to establish a Subscription relationship again, they can do so as a new Subscriber in accordance with these General Terms and Conditions;
- if the Subscriber does not renew the right to access the internet portal and account within the internet portal, they are subject to the procedure of disabling further use;
- some rights under these General Terms and Conditions may be reduced or increased in accordance with the selected Service Package.
VI Obligations of the Subscriber
Article 9
The Subscriber is obliged to properly log off after ceasing to use the account, all in order to enable correct use of the account.
In the case of multiple consecutive unauthorized and incorrect attempts to access an account, the Company may consider such access an unauthorized attempt to access and may disable access to the account for a period of up to 24 hours in order to determine the reason for such attempts. Multiple consecutive unauthorized and incorrect access attempts are defined as 5 or more.
The Subscriber agrees that they are responsible for all activities that occur under their account and for the security of their password. If the Subscriber loses their password or notices that someone is unauthorizedly using their account, they are obliged to immediately notify the Company by email or another appropriate method so that the Company can take steps to protect the Subscriber.
The Subscriber agrees that the Company has the right to log all sessions, all for the purpose of collecting and processing information useful for improving the internet portal www.thebbridge.com.
VII Rights of the Company
Article 10
The Company has the right to charge an annual fee for the services it provides to the Subscriber.
The Company has the right and may disable access to an account in the case of misuse of the account by the Subscriber; in the case of late payment of the fee from the order; existence of security or other reasons that are assessed as purposeful and justified at the time by the authorized persons of the Company and in the case of cancellation of the use of the service for the next period.
The Company has the right to terminate the contract at any time, after notifying the Subscriber and after a period of 15 (fifteen) days from the day of notifying the Subscriber of the termination of the contract.
Termination of the Contract can also be carried out without prior notice to the Subscriber and without waiting for the period of 15 (fifteen) days in the case of security reasons. In this case, the Company will disable the Subscriber's access for these reasons and subsequently notify the Subscriber about it.
The Company has the right to terminate the contract at any time without respecting the notice period and without refunding the fee, if it becomes aware of information about the Subscriber that may cause damage to both the Company and other Subscribers.
VIII Obligations of the Company
Article 11
The Company has an obligation to keep all data related to the Subscriber's transactions about which it may have knowledge as a business secret and may only disclose it to other persons with the consent of the Subscriber or at the request of the competent authorities in accordance with the Law.
The Company will provide all technical support to the Subscriber in connection with the use of the internet portal, in accordance with its technical and organizational capabilities.
The Company will provide the Subscriber with information about the possibility of accessing Technical Instructions for using the internet portal in the notification of verification and activation after approving access to the account.
Instructions on how to use the website www.thebbridge.com and Instructions for working within the account also contain the minimum Requirements for using the specified platform which the Subscriber accepts and which form an integral part of these General Rules.
The Company is not responsible for the disabled operation of a third-party server on which www.thebbridge.com is hosted or in the event of circumstances over which NEW SOLUTIONS LLC could not influence and prevent, nor for the configuration and settings on the device of the Subscriber from which the account is used, which depends on access to the server where the internet portal www.thebbridge.com is located.
There is no responsibility for correct and functional operation even in the case of force majeure. For the purposes of these General Terms and Conditions, force majeure is defined as external and extraordinary circumstances that did not exist at the time of concluding the deal, could not be foreseen, occurred without the will and influence of the Company, and their occurrence, course, and consequences could not be prevented by measures, means, or actions that could be justifiably demanded and reasonably expected from the Company in the circumstances and the actual situation that arose. The term force majeure or circumstances which are not justifiably and reasonably expected to be under the control or influence of the Company include natural disasters, including fire, earthquake, stormy weather or floods, acts of state or acts of another competent body, work stoppages, explosions, accidents, power grid failure, significant political and social unrest, significant political or economic circumstances such as rebellion, terrorist act, or declared and undeclared war.
The Company will recommend the use of an application for the most optimal use of the internet portal and account, while if the Subscriber uses another application that is not optimized for its use in the way the Company has designed, the Company cannot be held responsible for such.
Premium Service Package
Article 12
The Premium Service Package is a special category of services that the Company offers to its Subscribers which includes Promo actions and services, and services for highlighting and advertising the Subscriber which are realized subsequently in written form with the Subscriber of the Premium Service Package.
Termination of Subscription Relationship and Deletion of Subscriber Account
Article 13
The termination of the Subscription Relationship is regulated by these General Terms and Conditions.
Upon termination of the Subscription Relationship with the Subscriber, the Subscriber Account remains on the portal, but without the possibility of the Subscriber's access.
To remove and delete the Subscriber Account from the portal, the Subscriber must submit a special request in writing to the Company.
Transitional and Final Provisions
Article 14
Questions not regulated by these General Terms and Conditions are subject to the provisions of the Law on Obligations.
General Terms and Conditions will be displayed at the Company's headquarters and on the internet portal and sending the Request for registration.
In case of changes to the General Terms and Conditions, the Company will start applying the new conditions after 30 (thirty) days from the day of their publication, and no later than the beginning of the next month if the thirtieth day from the publication falls after the 5th of the current month.
In the case of changes to the General Terms and Conditions, the existing Subscriber has the right to terminate the Subscription Relationship in writing within 30 (thirty) days of the publication of the changed Conditions of Business. If within the given period the Subscriber does not terminate the Subscription Contract, it will be considered that the Subscriber agrees and has accepted the changes.
If any of the provisions of these General Conditions becomes void or legally invalid, the other provisions remain in force and with legal effect.
In case of any dispute arising from the concluded Contract and/or related annexes and/or attachments and/or these Terms of Business, the Company and the Subscriber will endeavor to resolve it amicably, in accordance with good business customs and the customs of a good businessman and mutual cooperation and goodwill. In case such a method of agreement fails, the Municipal Court in Sarajevo is territorially and substantively competent.
Effective Date
Article 15
These General Terms and Conditions come into effect on the day of their adoption and apply from October 7, 2024.
Contact for Bosnia and Herzegovina, Montenegro, Croatia, Serbia:
Contact for Germany:
Contact for the Netherlands:
Contact for Switzerland:
